Some people don’t like to use the “O” word. Some people think “outsourcing” is the same as “offshoring.” But EasyStreet is located in good old Beaverton, Oregon, and is essentially a place where companies can outsource a little bit or a lot of their IT. Some of our customers just want to offload the mundane stuff like patching and backups while others rely on us to manage the whole enchilada.
I recently came across a cautionary InfoWorld article about the possible pitfalls of outsourcing, including the story of “outsourcing’s biggest horror show” between the U.S. Navy and global services provider EDS. Scary stuff.
Now there’s no way EasyStreet could handle a customer as big as the U.S. Navy. But to avoid any horror shows of our own, we use an internal process called “Yes Management” when necessary to make sure our capacity and capabilities are clearly in line with a potential customer’s expectations. There are many times we’ve decided to say “no thanks” rather than risk appearing in an article like this one.
You can read the InfoWorld article here.