EasyStreet managed server clients can avoid a headache that’s afflicting more and more IT organizations — the lack of documentation regarding upgrades and other changes to hardware and software. Consistent with ITIL standards, with control comes flexibility. EasyStreet’s Change Management Procedures are designed to control change while allowing flexibility for today’s rapidly evolving IT systems. EasyStreet’s Change Approval Board (CAB) meets every normal business day to review RFC forms submitted before midnight the prior day to review and approve customer-requested changes and changes to our own infrastructure.
According to a recent paper from IDC, infrastructure control is a growing IT challenge in this era of having to “just get it done.”
“This mindset has tolerated frequent circumvention of change-control policies and best practices and created ‘kludges’ to hardware and software,” the report states. “Network vulnerability and instability have become much more prevalent.”
“The IT manager and front-line IT defender rarely have time to document the ‘standard build’ or conform to all change-management policies,” the report continues. “As a result, it is extremely difficult to determine what the desired state of the system is today or what it should be in the future. In addition, because of this lack of a common reference point, firefighting is the norm in IT.”
And as we all know, uncertainty regarding any aspect of the infrastructure can greatly increase vulnerability for companies large and small.
Click here to read EasyStreet’s Change Management Procedure.