Open Positions at EasyStreet

Come join EasyStreet. We're Oregon's largest (and best) independent MSP and ISP, located in Beaverton, Oregon. We recently completed a million-dollar expansion and state-of-the-art facility upgrade to benefit our employees and customers. And EasyStreet recently was voted one of Oregon's Most Admired Technology Companies by CEOs throughout the state.

We provide a full package of benefits, including medical/dental insurance, 401K, paid holidays, personal/vacation time, and ongoing education/training. Enjoy unlimited coffee, drinks and snacks in a friendly and informal work environment where personal initiative, teamwork and creativity are what matters.

EasyStreet Network Administrator

Job Overview:

EasyStreet is looking for an experienced Network Administrator to join our team in support of our OHN (Oregon Health Network) NOC project. During the implementation phase, the Network Admin will be working with the project Network Engineer in deploying, maintaining, troubleshooting and documenting the initial network infrastructure and configurations of our new NOC Service. In addition, they will participate in the development and process documentation for interaction between OHN NOC support staff and the OHN Service Providers. Once the OHN NOC Service is in production, the Network Administrator will be responsible for the deployment of new nodes, be a second-level support resource and the go-to person for on-going OHN NOC service delivery.

Candidate must be able to successfully deliver the following project related objectives (this is a high-level list and is not meant to cover every deliverable or responsibility) on time, within budget and to a high degree of quality:

Position Requirements:

• Bachelor's degree in Computer Science or Information Technology related field from an accredited college or university; or 5 years of equivalent experience as a network administrator.
• Experience with a variety of network technologies
• Consistently deliver high standards of customer service
• Be an exemplary individual contributor needing minimal supervision
• Respond to commitments with diligence and accountability
• Employ mature time management and organizational skills
• Proactively manage customer services
• Participate in on-call rotations
• Perform as a trusted advisor for EasyStreet customers, mentoring them in their technological needs
• Dedicated individual with a strong work ethic that takes pride in their work and thrives under pressure

Essential Technical Skills:

• Solid understanding of the OSI model, Layers 1 through 7
• Cisco IOS configuration and management experience
• Routing experience, including BGP, EIGRP, OSPF, etc.
• Practical experience and understanding of TDM and Ethernet technology
• Solid understanding of internet protocols, including IPv4, RADIUS, DNS, and HTTP
• Experience with firewall and VPN administration
• Ability to communicate on a solid technical foundation with Customer and Service Provider engineering staff

Preference will be given to individuals with:

• Previous experience at an ISP
• Current Cisco certification(s) (CCNA, CCNP, etc.)
• Demonstrated experience utilizing QoS, Jitter, Latency, and Packet Loss to resolve & optimize real-time sensitive applications.
• Experience with implementing and managing IPv6
• Experience with implementing and managing DWDM or SONET
• Experience with implementing and managing DSCP (Diffserv) as a congestion management mechanism

Physical Requirements:

Must be able to manipulate computer keyboard/mouse and view computer screen, perform floor-to-ceiling equipment maintenance in a rack environment, work in narrow/confined spaces and lift 50 lbs.

Click here to apply for this Network Administrator position.

Sales Administrator / Customer Care Representative

EasyStreet is looking for a Sales Administrator/Customer Care Representative. The ideal candidate demonstrates an exceptional customer service, can-do attitude. Applicants should have excellent verbal communication skills, experience with Microsoft Office tools, experience using the internet, outgoing personality, with a drive, initiative and creativity to complete tasks on time. If you have a desire to work in a fast paced role, are able to juggle multiple tasks with frequent interrupts and want to perform at a high productivity level in a team environment, click here to apply for this sales position.

EasyStreet offers a positive, friendly work environment, competitive salary, and benefits including medical/dental insurance, 401k, paid holidays, and personal/vacation time.

The Sales Administrator/Customer Care Rep is a major contributor to the relationship with, and satisfaction of EasyStreet customers. This position will report directly to our Vice President for Sales and Marketing.

Essential Functions and Responsibilities:

Customer Responsiveness: Act as customer liaison for all facets of EasyStreet implementation of services for our Pro customers, answering questions, keeping account information current, and directing inquiries through proper channels. Assess customer needs and explain services. Assist in scheduling service work. Promote and facilitate feedback from customers. Manage client files, maintaining high level of client contact

Administrative Functions: Set up appointments. Process online order requests. Assist with generating price quotes for existing customers. Enter sales orders for customers as necessary. Handle Support tickets assigned to sales. Handle correspondence and client interactions (email/phone). Record and maintain customer and prospect data in Company CRM system (GoldMine) per company guidelines.

Sales Support: Provide backup support for other members of Sales team as necessary. Serve in a critical role, interfacing with the breadth of EasyStreet’s Sales Team, e.g. Engineering, Service Department, Billing, Customer Service, Marketing, etc. Communicate with internal & external customers regarding service status (upgrade, modify, cancel). Assist Account Managers in developing account specific plans to retain key accounts. Forecast revenue changes for existing customers. Manage all facets of currently assigned customer accounts: Contract renewals, Billing explanations, Overages, Service complaints, Upgrades, DNS, Colo center Access Keys, IP, etc. Track Sales orders for service turn up and customer satisfaction. Understand competition and use information appropriately.

Marketing Support: Assist with preparation and attendance of local tradeshows. Build sales literature packets.

Required Job Qualifications:

• Excellent oral and written communication skills
• Superior administrative and organizational skills
• Exceptional attention to detail
• Demonstrate a strong ability to multi-task and prioritize
• Initiative and creativity to complete tasks in a timely manner
• Personable, intelligent, dependable, able to follow verbal direction and follow company policies & procedures
• Able to work in a team environment
• Strong desire to work in a positive, fast paced, customer service sales environment

Preferred:

• Windows, Office (Word, Excel, PowerPoint) and GoldMine software experience
• Telesales experience
• Experienced Internet usage
• Troubleshooting skills via oral and written (e-mail) communication

Knowledge, Skills, and Abilities:

• 3-5 years experience in an IT sales environment, customer service, or project management capacity
• Bachelor's degree or equivalent work experience
• Experience managing numerous simultaneous projects with great attention to detail.