EasyStreet is Oregon’s largest (and best) independent IT-as-a-Service Provider, located in Beaverton, Oregon.
EasyStreet invites you to apply to join its award-winning organization.
EasyStreet provides a full package of benefits, including medical/dental insurance, 401K, paid holidays, personal/vacation time and ongoing education/training. Enjoy complimentary coffee, tea and other beverages, plus healthy snacks in a friendly and informal work environment where personal initiative, teamwork and creativity are what matters.
Customer Support and NOC Technician Level 1&2 (Overnight Shift)
General Requirements
As a member of EasyStreet’s Operations group, you will be responsible for the first- and second-level technical support of EasyStreet’s residential, business and professional customers and their services. This includes DSL, email, Ethernet connections, colocation services and virtualization technologies. The position supports end users over the phone, via email and sometimes in person. You will work closely with EasyStreet Engineering and other second-level techs on all EasyStreet customer service-related issues.
You will also be responsible for understanding and utilizing EasyStreet’s monitoring infrastructure on all network facilities including Windows® servers, Unix/Linux servers, networking equipment, lines and applications. Responsibilities also include working with EasyStreet staff and customers to help detect, isolate, troubleshoot and escalate issues. Maintain logs for all issues and customer interactions. Regular interaction with high-level customers is necessary by both answering incoming calls and emails, and placing outgoing calls and emails. Regular completion of assigned projects and objectives in a timely manner is expected.
Essential Job Duties and Responsibilities
First and second-level technical support − 65%
This position is responsible for first- and second-level technical support of EasyStreet’s services. This support is roughly 80/20 phone and email based. You will research technical solutions and provide answers to customer problems.
NOC responsibilities − 35%
This position also delivers the highest level of customer service to our premium customers and our staff by utilizing EasyStreet’s monitoring infrastructure to identify, isolate, troubleshoot and escalate issues as they occur.
Essential Job Qualifications
Knowledge/Work Experience:
- Associates degree in computer technology preferred plus six months of experience in a Help Desk environment
- Applicant should be fluent with all aspects of Windows operating systems. Apple® and UNIX/Linux experience a plus. Mozilla experience a plus
- Should have working knowledge of networking including TCP/IP configuration and IP addressing
- Must have working knowledge of email client software and configuration such as Microsoft Outlook, Mac Mail and Entourage
- Must be familiar with dial-up configuration
- General DSL configuration and/or troubleshooting knowledge a plus
- Must have at least six months of ISP or IT support experience
- Knowledge of diagnostics tools such as telnet, ping, tracert, ssh, etc.
- Knowledge of Web Development (PHP, MSSQL, MySQL, Java Script, HTML, ASP, .NET)
- Must be able to lift up to 35 pounds weight
Interpersonal:
- Multi-tasking &ndash: must be able to prioritize workload and handle multiple tasks simultaneously while under stress. This ability is essential to the successful employee
- Must be able to develop and maintain critical working relationships within the company and with customers
- Able to work well with people from different disciplines and varying technical experience
- Able to work independently with a minimum of supervision
- Must be able to participate as a team player
- Must possess excellent judgment and a strong willingness to learn
- Work as part of a team to ensure exceptional customer satisfaction
Job Schedule Requirements
Primary Shift: Monday &ndash Thursday, 9:00 p.m. through 7:00 a.m. This is an overnight shift.
Must be available to work a 7×24 schedule on occasion.
Email EasyStreet Jobs to apply for this position.
Account Executive
The Account Executive will grow top-line revenue (closing new accounts, and retaining and growing existing customers) for EasyStreet and will raise the bar by implementing / adhering to a structured and metric oriented sales approach. The AE will drive new revenue growth by leveraging best practices and a strategic selling approach and working in a collaborative fashion with their peers in the engineering and support organizations. He/She will develop strategic partnerships with key hardware/software suppliers and consulting firms to drive a broader awareness of market/customer opportunities.
The successful candidate will be able to analyze customer needs and applications, optimizing what EasyStreet offers and deliver compelling proposals and presentations to existing and new clients. The AE will be responsible for actively participating in key marketing programs that aggressively drive new opportunities / engagements with existing and new clients. The successful candidate will adhere to a consistent and measurable sales process, clearly define gates within the sales funnel and develop strong sales skills to close on a higher percentage of leads generated. With strong sales skills, this AE will be a master of funnel management, forecasting, sales reporting and CRM, to make transparent to the leadership team exactly where accounts are in the sales process and define the path/requirements for success of each opportunity.
The AE will drive the prioritizing of leads for maximum efficiency to increase conversion rates. He/She will provide a high touch approach to existing accounts to identify and sell additional services and maintain high client satisfaction.
Additionally, as a member of the EasyStreet team, the AE will not only drive sales but will also gather competitive information and participate in company-wide market segmentation activities and new offer creation.
The qualified candidate will have the following:
- Three years+, verifiable success as an individual contributor in a technology environment; consistently exceeding sales quota with an IT/IS services, software/SAAS or networking hardware environment.
- Track record of accomplishment working collaboratively with teams that have successfully won new business selling to Information Technology executives.
- Proven ability to develop and grow a successful sales territory leveraging their existing networks and partnership with other organizations.
- Track record of developing strategic opportunities leveraging best practices and consistent sales methodology.
- Strong leadership skills evidenced leveraging engineering resources in large-complex engagements.
History of business success, contributing beyond traditional Sales engagements to achieve business success.
Compensation:
The selected candidate will receive a base salary, an uncapped incentive program in a stable, growing and profitable privately-held technology company.
Email EasyStreet Jobs to apply for this position.
Accounts Payable/Receivable Clerk (Part-time)
Education/Work Experience
Bachelor’s degree desired, but not required. 3 – 5 years of accounting experience required. Proficiency with Microsoft® Office with an emphasis on Excel required. Prior experience with accounting software required.
Skills
- Knowledge: Basic understanding of accounting procedures and principals are necessary. Experience with Microsoft Dynamics highly desired.
- Communication: Ability to communicate with customers in a positive, helpful, respectful and calm manner. Ability to be proactive and seek answers or solutions in a positive attitude. Must be an exceptional listener and able to handle difficult customers.
- Initiative: Ability to recognize areas needing improvement and effectively applying solutions or initiating resolutions with others. Owns responsibility for tasks assigned. Accepts responsibility for prioritizing daily, weekly and monthly tasks with little supervision. Willingness to learn the business.
- Teamwork: Able to work with accounting team to achieve departmental objectives and goals. Willing to help other team members when needed. Must be able to multi-task.
Qualifications
- 3 – 5 years of accounting experience
- Microsoft Office proficiency required
- Excellent oral and written communications skills
- Excellent phone etiquette skills
- Ability to multi-task with attention to details
- Good organizational skills
- Good time management — ability to prioritize workload
- Dependable
- Team player
Duties
- Matching, batching, coding and entering vendor invoices
- Researching and resolving accounts payable or accounts receivable issues with vendors or customers
- Processing weekly AP checks
- Process annual vendor 1099s and 1096s
- Process recurring A/R invoices
- Process A/R cancel tickets in Billing/Cancellation queues
- Issue customer credit memos and/or adjustments
- Process returned mail
- Process third party invoicing
- Handle customer inquiries/emails
- Generate cancel report
- Generate AR Update report
- Send renewal emails
- Process third party audits
- Adjust weekly mailbox changes
- Reconcile bank accounts
- Prepare and review Personal Property Tax report
- Reconcile A/P and A/R sub-ledgers to the general ledger
- Reconcile suspense account
- Fixed Asset reconciliation
- Help with month-end close
- Preparation and input of journal entries
- Overage invoicing
- Prepare, enter and reconcile prepaid revenue
- Accounts payable accruals
Email EasyStreet Jobs to apply for this position.