Everybody loves a reason to celebrate so EasyStreet recently provided one for our colocation customers. Our first customer signed up for colocation in November 1998 so it gave us a reason to party! Many of our colocation customers joined us, including John Schmitt of OakTree Digital, who won our cool prize for the earliest colo customer to attend. (OakTree came on board in May of 1999.) Following is a picture of John receiving his award — The Internet Now in Handy Book Form. (We also gave him a nice bottle of Chardonnay from Holloran Vineyard Wines in West Linn. Bill Holloran, who owns the winery and is president of Content Management Associates, Inc., is also a long-time EasyStreet colocation customer.) Small world, huh?
John Schmitt from OakTree Digital became an EasyStreet colocation customer in May 1999.
Thank you to all of our loyal EasyStreet customers — colocation and otherwise.
Celebrating 10 years of colocation services with many of our colo customers.
My name is Derrick, and you probably already know me. I am part of the Technical Support team here at EasyStreet. Since this is my first blog post, I thought I might go over some of the basics. So, here are a few things you might want to know, before you pick up the phone.
First, have your customer id number handy.
This is not necessary, but it will save some time while we are looking up your account. Your customer id number is a five digit number, and it can be found on your invoice from EasyStreet. It will allow support to quickly look up your account, and determine which services you have. If you do not have your customer id number, the next best thing is the billing name on your account, or your email address.
Second, be where the problem is.
This means more than just being at the computer that is having trouble. If you are having trouble sending email, it can save time if you already have your mail application open. In fact, it will save even more time if you currently have the error message on your screen. This same suggestion applies to issues other than email as well.
Third, know your symptoms.
This is related to the second suggestion. If you are getting an error message, write it down. If you cannot write it down, write down the error number. It is also helpful to know how long you have been experiencing trouble. If you cannot send mail, maybe you are also unable to receive mail. If you cannot send or receive mail, maybe you are unable to open web pages as well. Sometimes, knowing what is working is the first step towards finding what is not working.
Fourth, do what we tell you.
After you have told us your symptoms, we may have some steps we would like you to take, in order to narrow down the issue. If you have already performed some of these steps, let us know. We may ask you to do them again, while we monitor the connection.
Fifth, understand when we cannot help.
Occasionally a problem will occur that falls outside of EasyStreet’s purview. We can help you set up your email in Outlook. We cannot help you reinstall Outlook. We can help you set up your DSL connection. We cannot configure your wireless router.
Lastly, don’t apologize.
No need for apologies. Don’t hesitate to call because you believe the issue is your fault. If we find out that you made a mistake, we won’t hold it against you. Don’t feel bad about wasting our time, we are here to help.
These are not rules, but they will certainly help us solve your problem more quickly.
Derrick D.
Just a quick post, but something you might find of interest. It seems one small hosting firm called McColo Corp. has been responsible for a huge quantity of the world’s spam. After the e-plug was pulled by McColo’s Internet providers, worldwide spam levels fell by roughly 66 percent according to email security firm IronPort. Other spam watchdogs report similar findings. You can read more about it here.
