Richard Absalom, analyst for consumer impact technology at Ovum, says companies need to accept the reality that workers generally are going to use tablets for their jobs, even if companies are not providing them: “The message for businesses is that people will be bringing tablets in anyway, whether you have planned for it or not.”
Absalom believes some workers can be more productive with tablets, and cites retail workers and field engineers as examples. There are also some niche usages where tablets can replace paper – for pilots or doctors for example – and this will drive some enterprise deployments.
For other organizations, deployments will be more limited because they are reluctant to spend money on an extra device. But that doesn’t mean companies will get the benefits of tablet-touting staff without any of the costs – businesses still will have to invest in the software and skills needed to manage these devices.
Research firm Ovum found in Europe that 17.6 percent of employees it surveyed had been provided tablets by their employers, up from 12.5 percent last year. Of workers who personally owned tablets and were not provided them by employers, some 66.7 percent used their personal tablet at work.
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“The prospect of using cloud services is often particularly attractive for smaller organizations and startups,” according to IT pundit and former healthcare CIO Brien Posey, writing in SearchCloud Computing.
“In the case of a smaller organization, the use of cloud services provides access to enterprise-class hardware and fault-tolerant features that would otherwise be unaffordable,” he says. “Similarly, startups benefit from cloud services because they can get their operations running quickly without having to invest in on-premises data center resources.”
“As an organization contemplates the risks and benefits of cloud migration, it is important to keep in mind that cloud migrations are not an all-or-nothing proposition,” he adds. “Organizations do not have to go ‘all in’ with cloud migrations. In most cases, it will make sense to move certain services to the cloud while continuing to operate others on-premises.
Writing for Tech Decision Maker, Metalogix chief evangelist Christian Buckley warns how adopting new mobile or cloud platforms without adequate governance can have serious consequences.
“Some people equate governance with bureaucracy and hierarchical systems, but those perceptions often come from a lack of appreciation for the potential risks involved,” Buckley writes. “Governance is about checks and balances — supporting the tools and systems your end-users want, but in a way that is manageable and which follows defined protocols.”
He says a recent uSamp survey found that 41 percent of US mobile business users have relied on unsanctioned services to share or sync files. “And, 27 percent of mobile business users who ‘went rogue,’ reported immediate and direct repercussions, from lost business to expensive lawsuits and financial penalties amounting to $2 billion.”
“While most IT professionals understand these risks viscerally, some business users need to crash and burn before they are willing to adjust their risky behaviors, which is not a message your employer wants to hear,” he adds. “Luckily, there is another way: learning from the mistakes of others.”
The role of IT certainly is changing in most businesses, but there can still be a lingering stereotype of the arrogant and obstructive IT professional whose image is in need of an extreme makeover.
“Stereotypes likes these can limit effectiveness and make it difficult for your IT department to do its job,” warns Ilya Elbert, a longtime IT support specialist writing in Tech Decision Maker. “Improving the image of your IT department is not only beneficial to your employees, but also the company as a whole.”
“The most common mistake made by IT departments is that they forget that the majority of their work is customer-service based,” Elbert explains. “This means there is a great deal of human interaction required and you must learn to deal with other people.”
“Getting out of the IT department every now and again will give you the chance to meet the users and establish relationships with them,” he suggests. “It may be a good idea to occasionally go help a user face-to-face, even when it’s unnecessary, as this will help them understand what goes into fixing an IT problem.”
“This will help users remember that the IT department is made up of human beings and not a group of robots who can magically solve all their problems instantly,” he says.
EasyStreet is proud to announce that we have added Jorge Zelaya as vice president of Client Services to our executive team.
This new leadership position brings together the Services Delivery and Support functions at EasyStreet. Our highly motivated team of Project Managers, technical support and admin professionals will now report to Jorge. This customer-facing organization is directly responsible for the operation of EasyStreet’s three 24/7/365 data centers and our entire portfolio of highly available and secure enterprise-class IT services we know will continue to increase in complexity.
As an accomplished technical leader, Jorge will oversee the “build” (deployment) and “run” (support) functions of our organization. He will also be responsible for maintaining our security and compliance within regulatory frameworks, including HIPAA, PCI and SSAE16.
Click here to read the entire press release.
As you know, EasyStreet and Infinity Internet merged nearly a year ago and with the merger we kept Infinity’s point-to-point wireless broadband network. One of our certified tower climbers shares these spectacular photos for us un-certified individuals to enjoy. (Taken last year, but we wanted to wait until autumn rolled around again to post them.) You can click on any image to see it full size.
With the amount of data growing exponentially across many industries and new tools coming into play for slicing and dicing that data into meaningful analyses, the so-called “data science team” is gaining a stronger role in many organizations.
With its blend of IT and business-analysis savvy, the team – or in some SMBs, just a person or two – is yet another example of something outside the conventional org chart. A slot that makes sense, according to IT pundit and Transworld Data president Mary Shacklett, is making data science a component of IT.
IT, she says, usually oversees the data marts and related big-data analysis tools. The data business analyst can also fit into the IT structure, with added responsibility for coordinating with point persons in end business groups regarding their analysis needs.
“One inherent advantage of the concept is that it keeps everyone focused on results,” she writes in TechRepublic.com. “The concept also puts into play client-oriented service metrics, like SLAs, that offer a more objective means of assessing the ultimate goals of the data science team – to deliver value to the end business through the effective use of IT.”
You can read more here.
The next two years will see new pressures on organizations to support work-related video content on a variety of personal devices, according to Gartner. For example, Gartner says that by 2015 at least 60 percent of workers will be accessing content applications on mobile devices.
“The growing use of mobile devices for work demands that they support video on such equipment for internal and external uses,” says Whit Andrews, vice president and distinguished analyst at Gartner. “The challenge is more than just mobility. It also concerns heterogeneity, as Gartner predicts that, by 2014, 90 percent of organizations will support corporate applications on a variety of personal devices, from conventional laptop PCs, media tablets and mobile phones to hybrid or other kinds of devices that have yet to be made widely available.”
“Engaging mobile workers means encouraging them to use the devices they have chosen,” he adds. “However, by the end of 2016, we expect 50 percent of content and collaboration initiatives will fail because of low levels of engagement with the information workers directly affected by them.”
Business consumers may sometimes find themselves using different mobile devices in different places, sometimes on weak networks, according to Gartner findings. “Enterprises must therefore plan for adaptive delivery that allows for variable bandwidth as well as allowing for time-shifted consumption, as users that rely on mobile devices will not always have sufficient access to network resources to consume video live,” Andrews says.
Cloud computing continues to grow dramatically, but at the same time IT professionals are confronting a steep rise in roadblocks outside of IT. A recent survey of 100 IT professionals found that 68 percent of respondents were encountering non-IT opposition.
Naming specific roadblocks, IT professionals said 37 percent were related to “organization and budget,” 16 percent were “resistance to change,” 15 percent were “reliability and visibility” issues, and 10 percent apiece went to “security policies,” “regulation and compliance,” and “people and time.”
Of the large “organization and budget” hurdles Peter ffoulkes, a research director with TheInfoPro, which conducted the survey, said: “Part of it is the alignment of people, and part of it is that if you’re going to move to a cloud-based architecture, you’ve got to have the people agreeing to do it. Not everybody will do that.”
“Then you’ve got to have the resources, you’ve got to have the funding. You often have to upgrade your computing systems, which is usually part of the virtualization journey. But typically the x86 systems are not as good in a cloud-based environment as the more modern ones, so there’s often a refresh of systems that takes time, people and money.”
“So there are a number of political conditions, global, macro-economic considerations that are slowing down the process for a number of companies,” he says.
Click here to read more about the report.
CIOs across Europe are nearing a majority in believing that cloud computing will help grow their businesses, but admit that their legacy IT systems present a serious hurdle. Aptly called “Growing Pains in the Cloud,” the recent survey by NTT Europe polled more than 300 CIOs and senior IT professionals.
Forty-nine percent said cloud solutions could help them move into new markets, and 40 percent said the cloud would actually help unlock their businesses’ potential. In keeping with these sentiments, 59 percent said that moving to cloud computing was their top IT priority.
Even more revealing, 58 percent admitted that the complexity of their existing IT infrastructure is delaying the conversion to cloud platforms.
“The results show CIOs are looking for cloud solutions suitable for the ‘real world,’” says NTT’s VP of cloud services, Damian Skendrovic. “These solutions need to marry existing legacy systems with new applications. If CIOs are to organize their IT estates efficiently and to meet their cost and revenue objectives, getting this marriage right will be critical.”
“For their part, cloud providers need to demonstrate they can virtualize and industrialize a huge variety of IT platforms and services, and deliver them all with total security,” he adds.